Client Assistant Europewide (M/F)

If you are adventurous and looking for an international experience in a fast growing tourism environment you are in the right place. We are looking for a Client Assistant to join our team in one of our many european locations (Portugal. Spain, France, Italy, Germany and many more).

The Client Assistant will be the direct point of contact for Indie Campers with our clients, providing world-class customer service.

Locations:

Portugal, Spain, France, Germany, Ireland, Iceland, Italy, Croatia, Austria, Belgium, UK, The Netherlands, Sweeden.

Main tasks:

  • Direct contact with the clients, providing world-class customer service;
  • Receive and deliver the campervans (check-ins and check-outs);
  • Using oral and written communication skills to register guests, process payments and explain the vehicle functionalities, reservation details and terms & conditions;
  • Maintain updated information on van availability, reservations and guest communications;
  • Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare vans;
  • Verify and prepare vans before each booking;
  • Performing inspections and keeping complete, accurate records of the vehicle’s condition. 

Requirements:

  • Relevant Experience in Hospitality or Customer Service Position;
  • Degree in Tourism or Hospitality (plus);
  • Fluent in English (mandatory);
  • Valid Driver’s license and confidence to drive a campervan (mandatory);
  • International Study or Work Experience (plus);
  • Outgoing and friendly with a gregarious personality and a natural talent for customer service;
  • Excellent communication and people skills;
  • Dynamic and proactive approach;
  • Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
  • Availability for flexible schedules and hands-on approach to problems;

 

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