Revenue Manager (M/F) – Dolce CampoReal Lisboa

  • Ordenado:
  • Contrato:
  • Publicado:
    há 3 semanas
  • Categoria:
    Comercial, e-Commerce, Reservas
  • Data limite:
  • Nível prof.:
  • Idiomas:
    Inglês, Português

The Revenue Manager (in conjunction with the Reservations Team) will lead the day to day Revenue Operations.

This will include all aspects of Revenue from providing key leadership surrounding the hotel’s revenue recognition policies and will regularly interface with the sales, operations and marketing teams. As a member of the Exec Com the Revenue Manager will have responsibility for driving the hotels KPI’s of GOP, Wynreview, LTO, AES etc.

Key Responsibilities

  • Market Intelligence: Conducting competitive & demand analyses
  • Providing critical analysis of chosen strategies,
  • Preparing room statistics and general demand factors for efficient and balanced selling
  • Defining objectives and monitoring Hotel’s e-commerce strategies and online marketing plans.
  • Developing relevant budgets, monitoring productivity and preparing various status reports shall be part of your KPI’s.
  • Maintain and implement as necessary the Yield Management system in all related Revenue Generating Departments.
  • Ensure completion of daily, weekly and monthly forecasts. Create and maintain a rolling demand calendar
  • Monitor and review inventory and rate control through the use of reports completed in this role – including booking pace, regrets, market segmentation,  availability calendar, rate check report and other reports as required.
  • Coordinate throughout the hotel effective rate and inventory controls, forecasting and market mix management, and other hotel operations responsibilities with the effective use of revenue management.
  • Prepare for and chair Weekly RevMax Meeting and send weekly update to all concerned.
  • Review segments in order to establish specific market segment progress versus our goals.
  • To analyze competitive information reports for bench marking against competitive set on a daily and monthly basis (revenue penetration index)
  • Provide support to all departments on the technical aspects of installation, support, maintenance, training, as well as business consulting, change management and business process redesign services, as and when required.
  • To identify and develop key resources at the hotel, and focus on conceptual, financial and technical system training to ensure the long term sustainability of Revenue Management at the hotel.
  • To manage, in conjunction with the General Manager and Directors of Sales and Marketing/Director Sales/ADOS the re-engineering or re-enforcement of business processes from an overall perspective of revenue maximization and consistent rate quotation, sales strategies and service delivery.
  • Oversee and audit the standards and operations of the reservations department.
  • Prepare outline for and support the annual revenue budget process for each hotel.
  • To support the hotel in achieving their overall annual profitability goals through Revenue Management practices.
  • To constantly audit the evolving needs of the hotel in terms of technical expertise, business processes and re-training, and proactively plan for their successful resolution.
  • Prepares, monitors and controls budgets accurately.
  • Interprets monthly financial data and identifies and takes corrective action as and when required.
  • To analyze the current revenue generation trends of each hotel, in order to identify critical areas for Revenue enhancement.
  • To set in place integrated solutions to enable the hotel to leverage their global profitability via Revenue Management practices, focusing on revenue engineering at all profit centers in each hotel, and improving efficiency in cost control.
  • To set in place bench marking and monitoring mechanisms at the hotel that will permit the constant tracking of financial results through the course of the year, and proactively permit the identification of need and opportunity areas.
  • Inspire Hotel’s Exec Com and HODs to further embed a revenue management culture.

Abilities/Key Competencies/Skills

  • Understanding of hotel or travel industry distribution landscape and systems.
  • Strong analytical skills and ability to translate and present metrics into actionable proposals.
  • Highly proficient in Excel; experience with business intelligence/reporting tools to pull data and reports.
  • Above average organizational skills; ability to successfully manage multiple activities in parallel, across various management levels.
  • Above average communication skills; ability to confidently and clearly interact remotely with property and brand resources; convey ideas clearly in voice and in writing.
  • Ability to analyze and present findings from quantitative data; can assimilate information and data from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must have a basic understanding of financial terms and P&L statements.
  • Must maintain composure and objectivity under pressure.


  • A recognized business or hospitality management qualification
  • Minimum 2 years’ experience in Hotel Revenue
  • Four / Five star internationally managed hotel experience is desired
  • Competency in the use of the revenue system IDEAS
  • Highest  level of numeracy and literacy
  • Fluency in English is essential and Portuguese is an advantage
  • A strong sense of commerciality and financial acumen
  • Experience using hotel industry or travel industry inventory systems is a plus.